Return & Refund Policy

180-Day Money-Back Guarantee

We stand behind our products with confidence. That's why we offer a 180-day money-back guarantee on all HeroUP purchases. If you're not completely satisfied with your results, you can return your order within 180 days of purchase for a full refund.

How to Return Your Order

To initiate a return, please contact our customer service team. Once your return is approved, please send your items to our fulfillment house at the address below:

Return Shipping Costs

Important: Customers are responsible for all return shipping costs. We recommend using a trackable shipping method to ensure your return reaches us safely. Return shipping fees are non-refundable and will not be included in your refund amount.

Refund Processing

• Once we receive your returned items, we will inspect them and process your refund within 5-7 business days
• Refunds will be issued to the original payment method used for the purchase
• The refund amount will be the product cost minus any return shipping fees paid by us
• Original shipping charges are non-refundable unless the return is due to our error

Return Conditions

• Items must be returned within 180 days of the original purchase date
• Products should be in their original packaging when possible
• Opened bottles are acceptable for return under our guarantee
• Please include your order number or a copy of your receipt with the return

Contact Us

If you have any questions about returns or need assistance with your order, please don't hesitate to contact our customer service team. We're here to help ensure your complete satisfaction with HeroUP.